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Jerry Samuels

How Do I Make My Software Work



I've been a laughingbird product user for at least five years now.

My problem is my computer has crashed several times in the last 3 years.

My laughingbird software got destroyed in one of these occurances.

I think I had "version 6"?

Long story short I have:

-Big Box Of Mascots

-3D Characters

-People's Pack

and I want to buy 

-Marketing Mascot Characters

But here is my question: How do I make them all work?  

Now that I think about, you last sent me version 7. It was

shortly after that, that my computer first crashed.


Thank you,







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Where are they installed? Are they pathed to C drive?  Do you see a folder called Laughingbird Documents in your Documents folder? That is the location where they. should be installed....Different than from the "PROGRAM FILES" installation location where the previous was installed..Look tom see that there are two folders...one called Logo Elements and the other called Logo Library.

If you are a PC user go to the "MEMBERS' portal sign-in to your account and get a fresh download......that will insure you have no possibility of trying to install a damaged file . Go to and sign in to your account...IF you don't have one request a membership. Provide a receipt for your purchases. It is a new database and the previous accounts before 3/6/15 don't exist in it.


If you are a Mac user you should just download the latest version. You can add all the elements from your previous purchases to the Logo Elements  depending on the version of your templates there could be issues. For updates check out.


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