Upgrade not seem to work for me?

[mylivemodels 1]

Hi, i bought The Logo Creator version 6.8.0 in the App Store 2015. But now this version does not work on my Mac after i made an update to my Mac. On The logo creator it say i can update for free to Version 7.2.9 but i cant figure out how to make this work. Upgrade does not work. It just reinstall a new version. Please tell how to make this work. Please help me.

Regards

[Lance Tindall 40]

Did you download that update from here?  

https://www.laughingbirdsoftware.com/free-design-software-download/

If not, that may be your problem. You are correct though, the update is FREE.

If that is where you got the update, and it still does not work for you, you will have to send in a support ticket to Laughingbird. Be sure to include which OS you haver upgraded to. I know he developes The Creator on a MAC, so it should work on the latest version.

You can submit a support ticket here:  https://laughingbirdsoftware.ticksy.com

If you do not hear back within a day, two at most, post on the Facebook page, or post back here and we'll try and chase him down for you! 

[mylivemodels 1]

The problem seems to be that i'm on Mac and bought it on App store. The upgrade does not work for the App store and on Mac. Its the same i can't open up the new installation. It tells me...

''Looks like you don't want the free template set? In order to continue using the app, please click MORE INFO below.''

I have open a ticket but i contact support before and no answer. So i think i properly can forget this Logo creator. Only for windows user and for buyers on this site not on App Store

[KD-did 146]

There was a change that Apple made... that cause the program not to function The solution is a setting change ....you just need to change the setting. System Preference>>>>>Second area check the second box down.

[Lance Tindall 40]

Follow KD-did's directions. This is not a Windows only App. It was developed on a MAC and works fine for MAC and Windows. 

[KarenKolbaba 0]

I am trouble with windows -creator 7 was working great and then it stop working I try everything write for support and re stalled  work on it for it for 2 hr. I look for update I have 7.2.9 Like I said work great but now it does not open or show templates I ask for help Ihave been trying for 1 mo.to get help sent a support ticket and nothing Please Help me I been a member 2016.And also need to know pass order I pay for so I can see if I get a copy for all my download 

Thank You

4kidscharity

[Lance Tindall 40]

Hi there!  First off, don't panic! With Laughingbird you not lose anything. Anything you have paid for, you can get again if you need it. No problem.

That said, let me say I'm sorry you are having problems, and sorry that it took so long to answer you here. I'm usually faster but I've suffered an eye injury and I'm not quite as on top of things as I normally am. Okay, on to your issue.

There are a couple of things that can cause this problem. First off is the file structure. How things are stored on your computer. The Creator 7 creates a couple of directories when you first install it. these MUST be in very specific locations or the program will not work.

You should have a /Laughingbird Documents folder in your /Documents folder.

Inside that /Laughingbird documents folder, there should be 2 folders.  /Logo Elements  and  /Logo Libraries

If these folders are not there, then the program is not installed correct. 

First, you should look for these folders and make sure they are there. There should not be any other files in your /Laughingbird Documents folder. This folder MUST BE in your /Documents folder. So, if the folders are not there, you'll need to reinstall the program. If the folders ARE there, then we have another issue.

Your 'templates' or packs that you purchased or got free from Laughingbird should be in your /Logo Libraries folder. The 'elements' for those packs will be in your /Logo Elements folder. If a pack is missing, or the packs 'folder' is empty, then you will need to reinstall that pack.

If you do not have a lot of saved templates you care about, the EASY fix is to simply rename your /Laughingbird Documents folder to something else, then reinstall the program and your add on packs. Keep in mind, you must install at least 1 graphics pack. If you do not have one, when you first run the program after installing it, there is an offer to download a FREE pack of graphics. Do so, and then install it. Also keep in mind, you must CLOSE TC7 before installing any graphics pack.

If you go to the Laughingbird wedsite at http://laughingbird.com there is a link at the top for the Members Dashboard. This is where you can find and download all your previous purchases. You must log in with the email address you first signed up or purchased with, and your password. If you do not remember these, or you have a new email, then you will have to contact Marc or Lisa to get set up. Emailing them almost never works. They simply get to much email to sift through. Fill out a support ticket. If you don't hear anything back in 1 day, go to the Facebook page and create a post. DO NOT post under anyone else's post. Create your own new post. Again, if you don't hear anything in 1 day, post again. And again, and again. Marc WILL find you!

I know this is a hassle, but you WILL NOT have to purchase anything. Marc will fix you up! 

Here is the link for the support ticket:  https://laughingbirdsoftware.ticksy.com 

If nothing gets solved, or if it does, please post back here and let me know what's happening. I can usually get a hold of Marc or Lisa within a day or two.