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RichardH

Hello From NJ

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Hi everybody, been here a while but forgot to say hello. just curious when we will be able to log back in, I downloaded the update but now its asking me to set up a new account. Hope I dont lose all of my graphics...yikes  :)

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Have you setup your members download account? It is the newest system set up March 6 2015. If you have a members account you are good to go.

 

Besides having a back-up I like to make files of ALL my templates elements. I save them so I have all the individual parts so if in the case of incompatibility I can make totally new templates. Having all the files without any being TC I stay good to go.

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I had no issue just now signing in. Were you trying to enter a specific area or the whole members account? You might want to be sure you entered the assigned password by reporting you forgot the password.

https://www.laughingbirdsoftware.com/members/login/

You might have to manually enter the password each  time. I have had that kind of issues.

 

 

.

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nope. unable to log into my old account at all. had to start a new account and as of yet have no response from support about my old account and how to recover all of my work.

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That means you haven't made any purchases since March 06, 2015. That means you do need a new members download account.The old files are not necessarily available Did you send a receipt with you purchase info?

You will be able to download the program but being able to re-coop your work will depend if you made backups.

 

Be sure to check your spam folder you should have heard by now.

http://laughingbirdsoftware.helpscoutdocs.com/article/80-no-account-in-our-member-area

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