ratreides 0 Report post Posted October 2, 2017 Hi there, Over the weekend puchased and download the following packs... Attention Getters Mockup Creator Papertoon Pak After installing the paks successfully (I can see them on my drive in the correct directories) I then attempted to run TC7 to have a play. Got in the first time but was thrown out with an error when I attempted to select a graphic from the Attention Getters pak (see screenshot of error message attached). I then tried to load TC7 again but this time could not get in at all and thrown out with the same error message. I downloaded and re-installed TC7 ver 7.2.9. I renamed the previous TC7 directory and then tried to load TC7 again. Same issue again. In summary I cannot load TC7 at all. ** TC7 was working fine before I downloaded and installed the new paks? Would appreciate any ideas on what to do next. Regards, Ray Share this post Link to post Share on other sites
Sad Duck 98 Report post Posted October 2, 2017 If you have solved this problem, please let us know. Also, what fixed it? Okay. You are on Windows. There are 2 versions, Windows and MAC on the download pages. Usually. Make sure you are downloading the correct version of the program, and the add ons. Sounds like something is corrupted. Remember, computers store data magnetically. Happens. This is a rather long procedure, but will hopefully get you going. Make sure TC7 is CLOSED. Then, make sure you have a copy of TC7, and your add on paks, backed up! ( some of us are really big on backing things up! ) Next, go to your /My Documents/Laughingbird Documents folder. Make sure there are 2 folders ( there may be more but these need to be there! ) ../Logo Elements and ../Logo Libraries Check in those directories for any subdirectories that do not look right. ( ie. strange and unusual names or characters in names. Shows corruption! ) If everything looks good, then Go to C:\Program Files (x86) and DELETE the directory /The Creator 7 After making sure that you have downloaded the correct version of The Creator, simply re-install and hopefully all will be well. If not, go back to your Laughingbird Documents directory. BACKUP your ../Logo Libraries/My Templates folder to a safe location or another drive. BACKUP any other saved templates you have made. DELETE the Laughingbird Documents folder completely. Re-install TC7. ( if you previously deleted TC7 and re-installed, you don't have to do it again. It should overwrite what's there, and create the directories you need.) If you are using the FREE version of TC7, make sure to download and install the FREE templates! After installing TC7, check for /My Documents/Laughingbird Documents/Logo Elements and /My Documents/Laughingbird Documents/Logo Libraries Open TC7 and make sure the program runs. Close the program. Re-install 1 of your add on paks. Open TC7 and see if everything is working. Close the program. Continue adding and testing after each pak. Make sure to CLOSE TC7 before installing a new add on. Let us know how it goes. Share this post Link to post Share on other sites
Sad Duck 98 Report post Posted October 2, 2017 If this does not work, there may be another program running on your computer that is interfering with TC7. Check for any running programs and disable if you can. Last resort, make sure you are off the internet. Then disable your anti-virus program and see if TC7 will run. You may also want to run a full virus scan, though I would find it amazing that TC7 would be the only program having problems. Your choice ... Share this post Link to post Share on other sites
ratreides 0 Report post Posted October 3, 2017 Hi, Many thanks for the responses to my support request. I followed your instructions to delete the TC7 folder and re-install and all now seems to be working well. I have just been in and out of TC7 4 times doing bits and pieces with no issues. Seems the mistake I made was not deleting the existing TC7 folder the other day when I installed the latest version and by deleting that folder first as you instructed and then re-installing fixed my issue. Thanks for your help and time taken. Much appreciated. Regards, Ray Share this post Link to post Share on other sites
Sad Duck 98 Report post Posted October 5, 2017 Glad it worked for you! Enjoy! Share this post Link to post Share on other sites
