Zipped Download of Purchases (Downloaded Them Twice) Are Empty. No Software Received!

Discussion in 'General Support' started by Inglesa, May 29, 2013.

  1. Inglesa

    Inglesa

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    Hi Marc,

    Yep, the subject title just about covers it... Do you have another download method?

    Best,

    A Allen
    4572XXXX

    4572XXXX
     
  2. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi there Andrea.
    Just replied to the eMail you had sent regarding this, but wanted to post this here in the forum just in case other's had the same problem.
    This is strange.
    ... obviously - the downloads aren't blank or I'd be out of business. :)
    So something else is going on.
    Are you making sure the files have fully downloaded before trying to open up the zip?
    How big is the final zip file you're trying to click on?
    And, can you tell me the exact name of the zip file you're trying to open?
    That would help greatly.
    Let me know when you can Andrea.
    Marc
     

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