What happened to my Mascots???

Discussion in 'General Support' started by Rockrz, Jun 9, 2013.

  1. Rockrz

    Rockrz

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    I was running version 6, and I just updated to version 6.6... and now, I cannot access my Mascots!

    Under version 6, there was a folder inside the Logo Elements folder that was titled Mascots2

    Now, after installing version 6.6 there is a new folder called Logo Libraries and there is no Mascots2 folder... am I supposed to transfer my Mascots2 somewhere so I can used my current mascots with the new version?

    If I remember correctly, I paid for these, so I should still be able to use them and not have to buy them again each time you guys upgrade the program.

    Please let me know whassup with this...
     
  2. KD-did

    KD-did

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    Mascot2 should be installed into the Logo Elements folder. The Laughingbird Documents folder should have both the Logo Elements and Logo Libraries folder in it
     
  3. Rockrz

    Rockrz

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    OK, I do have a folder titled Laughingbird Documents

    And, inside that folder is two folders... Logo Elements, which has the Mascots2 folder in it, and then there's the Logo Libraries folder.

    But, after installing version 6.6... I cannot access the Mascots in the program.

    When I have the program open and I click on Mascots, nothing it there
     
  4. KD-did

    KD-did

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    Try just adding a 2 after Mascots...or lower case m on mascots
     
  5. Rockrz

    Rockrz

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    There was already a 2 after Mascots which is located in the Logo Elements folder.

    I made the M into m and it doesn't help.
     
  6. KD-did

    KD-did

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    If your OS is windows check the folder for a DS_Store and remove it.
     
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  7. gcuneo2

    gcuneo2

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    Just don't remove it, slap it 'tween two pieces of white bread, add some mayo, and gobble it up, make it go away, delete it, then empty your recycle bin....
     
  8. Rockrz

    Rockrz

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    There is nothing titled "DS_Store" in the Logo Elements folder, or the Logo Libraries folder
     
  9. KD-did

    KD-did

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    look in the Mascots2 folder.
     
  10. Rockrz

    Rockrz

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    That worked... but what happened to the Mascots I paid for previously?
    Are they now lost and I have to pay another $27

    The mascots that are there now aren't the same ones I had under version 6.
     
  11. KD-did

    KD-did

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    You could try looking up your order if it isn't a Paypal transaction.http://www.laughingbirdsoftware.com/order-lookup/

    Being it isn't a V6 product is it possible that you had the folder in your V5 files? If so you just need to make a file folders and copy into V6. There is the BigBox
     
  12. gcuneo2

    gcuneo2

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    The elements and templates in 5.0 and 5.2 typically are right with the program files, not in the laughingbird documents folder..... 52.JPG
     

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