Update to v6 on Mac not working

Discussion in 'Questions or troubles updating' started by Shori, Jan 23, 2013.

  1. Shori

    Shori

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    I recently got a new macbook pro with OS10.7.5. TLC v5 will no longer run under Lion. I installed the update to v6. It goes through the process and creates the files in my Documents folder. However, it does not put v6 on my hard drive anywhere. I have tried running v5, but it still will not run. In other words, it was not updated.

    I read in one thread, and on the FAQ page, to move or delete the folder in Documents. I did that, then reinstalled the update. The result is the same -- it still thinks it is v5, and will not run.

    What do I do now?
     
  2. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi there Shori.
    Correct. Unfortunatly, TLC5 won't run on newer Macs.

    And, since TLC5 won't run on your Mac, the update probably can't see it correctly.
    So, let's try something else. I've just sent you a private message here in the forum Shori. Check that area of your account - and let me know if this does the trick.

    Marc
     
  3. Shori

    Shori

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    Marc,

    Yes, that was the issue exactly. Your solution worked perfectly!

    I have to say I am utterly impressed with your customer service! It is obvious you want your customers to be satisfied.

    Thank you!
     

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