I have been using the downloaded trial but decided to go ahead and purchase the software. I did that about 3:30 yesterday morning. I paid with the PayPal option and almost immediately got a confirmation email from Softwrap with my purchase reference code and etc. I then tried to enter the purchase reference into the activate box and it didn't work. So I then clicked the "re-install" option and entered my license user email and purchase code and it seemed to work. The trial screens are now gone and the extra logos became visible. When I try to check for software updates or anything like that though, it fails and the title says "locked". So...apparently I'm not really completely unlocked yet. What do I do now? I emailed Marc yesterday morning but have heard nothing back from him nor have I received anything from Laughingbird Software.