Trouble With Big Box Mascot

Discussion in 'General Support' started by tdsd84, Nov 28, 2012.

  1. tdsd84

    tdsd84

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    I recently purchased Big Box Mascot and am having trouble. The download instructions state to copy the file bigboxmascot2 and paste it in the element folder. After I do this, I open the software and see the Bigbox Mascots in the drop down list but there are no images. I have reread the directions numerous times and I have deleted and tried several more times. My download was named Bigbox Mascot not Bigbox Mascot2. Not sure if that is a problem. When I double click in the element folder, I see four files regular, sticky, ds and read me. Can anyone tell me what I am doing wrong.
     
  2. KD-did

    KD-did

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    You might try placing the empty named file in the My documents folder first and then go back open the file and proceed to copy all and then paste in folder.
     
  3. tdsd84

    tdsd84

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    It worked. Thank you very much.
     
  4. Eugene1

    Eugene1

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    Hi All

    My box of mascots worked fine with Version 6.0.
    When i upgraded to version 6.6 box of mascots showed up but no images.
    I tried everything to rectify it.
    Noticed there was a blank file called DS_Store so i deleted this file.
    Restarted and boom my mascots came back :)
     
  5. gcuneo2

    gcuneo2

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    I think that .ds store file is corrupt. other customers have had the same issue, I posted a solution yesterday. Always check the forum! That ds store file tells computers how to display icons and other rinky dink stuff.....
     
  6. Mr Laughingbird

    Mr Laughingbird Staff Member

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