Support Hotline

Discussion in 'General Support' started by Mr Laughingbird, Oct 26, 2012.

  1. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi there TLC users.
    If you need to redownload your past software, there are a few places to look before eMailing me.

    First, you'll need your order number - or some other way to look up your account. An eMail address - and a valid first and last name.

    If you have an order number or an eMail receipt from Cleverbridge (my eCommerce company) you can look up your order here:
    http://www.thelogocreator.com/order-lookup

    If you have a receipt - and it says "JVzoo" on it - this is coming from a reseller of the software. For this, you can visit: http://www.jvzoo.com/dashboard to find your download.

    If neither of these help - then eMail me:
    support@laughingbirdsoftware.zendesk.com and I'll try and look you up

    If you don't have a name, or an eMail address or an order number and you have no idea if you've ever downloaded the software (lol, I get this kind of letter all the time) then please help me figure out what to do on my end.

    Thanks for reading!

    - Marc
     
  2. Gopa Kumar S

    Gopa Kumar S Guest

    Hi Marc

    I bought the Logo creator V6 on Nov 7. I am not a professional graphic artist. I develop things for my own business including its website. I had seen the logo creator v5.2 at my friends place and found it to be a great software. Hence, I went ahead and bought the software for my own use. There are two features which I noticed available in 5.2 but not in v6. They are:

    1. option to set the export resolution in dpi;
    2. setting the RGB colours by numbers - for eg R-0,G-112,B-192

    Will these facilities be available in any of your updates? Otherwise I think this is a wonderful software.

    Thanks

    Gopa Kumar
     
  3. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi there Gopa!
    ... yes, the RGB option will be implemented shortly.

    The DPI feature is being worked on!
    It may come in a future update. But we're working on it!

    Marc
     
  4. Gopa Kumar S

    Gopa Kumar S Guest

    Hi Marc

    Thanks! I will look forward to the updates.

    Gopa Kumar
     
  5. Gopa Kumar S

    Gopa Kumar S Guest

    Hi Marc

    When do you expect the mentioned features to be implemented?

    Thanks
    Gopa Kumar
     
  6. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi Gopa --- in about 10 days (around the 27th of March, 2013) I'll be launching the new Business Card Creator software (and add-on pack). Along with the new software, I'll launch the update to The Logo Creator. :D
     
  7. Gopa Kumar S

    Gopa Kumar S Guest

    Hi Marc

    Thanks for the info.

    Gopa Kumar
     
  8. midiisle

    midiisle

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    Hi Marc
    I downloaded the update to the 6.6 version of TLC, but when I click on a template, the graphic elements are missing, all that remains is the text elements! I'm I doing something wrong?
     
  9. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi Mid.

    did you have templates from version 6.0 before you upgraded?
    (or, were the template sets you had from version 5?)

    When you installed version 6.6 -- version 6.0 should still be on you computer. Launch it (it's a different icon) and tell me if the templates are still there.

    Marc
     
  10. Enoch

    Enoch

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    Having downloaded version 6.6 and watching the tutorials i notice that my version does not have a export menu nor modify menu tool bar as shown in the video and as such I can't export my renderings. Can anyone set me straight on this?
     

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