1. New Software Notice alert!

    The new Web Graphics Creator (version 4.0) will be out soon.

    For now, version 3.0 is still active and works great on most Windows machines. It no longer runs on Macs using Lion or greater... (but the new version will fix this)

    So hang in there! It's almost done!

Registering Web Graphics Creator

Discussion in 'Web Graphics Creator' started by Doc, Nov 7, 2006.

  1. Doc

    Doc Staff Member

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    I downloaded Web Graphics Creator via Digital River purchase and received an email with a serial number, the only problem is this does not seem to tie in with the boxes for serial number input within the program.

    from Digital River email XX-XXXX-XXXX-XXXX

    in program [ ]-[ ]

    I also own versions 3,4 and 5 of TLC but unfortunately these are residing on my old computer. Would it be best to uninstall WGC and install TLC on this computer firstso my purchased logo set are integrated, and if I do will I still need to register WGC

    so many questions [​IMG]
     
  2. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Web Graphics Creator

    Hi Doc.

    The serial numbers you've mentioned are for the free PhotoObjects.net subscription. You can enter the number on the page below.

    Check this page for details:
    http://www.webgraphicscreator.com/PhotoObjects.html

    Let me know if this makes sense!
    If not, I'll have to modify it all a bit.

    - Marc
     
  3. artharpster

    artharpster

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    Photobjects.net serial key

    Hi Marc,

    Could you please send me the serial key for the photo objects.net subscription? I didn't get a welcome letter with this key when I purchased Web Graphics Creator.

    I also purchased the Flash Ad Program a few days ago. Do I need to get the update file or is the version I have up to date.

    Thanks Marc.

    PS Your software is great! Thanks.
     
  4. rmbrown15

    rmbrown15

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    I just bought The Web Graphics Creator today and I have the same problem. Digital River provided the serial number for PhotoObjects.net but I did not receive a serial number to unlock the art section of WGC.
     
  5. homesight

    homesight <img src="images/ranks/mod.png" />

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    Hey Guys, the serial number is just to the side of 20% off box. It's less than 10 digits in length. Are you sure its not there? The longer serial number at the top of the welcome letter is for photoobjects.net

    Ryan.
     
  6. dtyler

    dtyler

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    Same Problem Here

    I never received an email either when I purchased the Web Graphics Software today.

    Could someone send it to me too?

    Darrell
    asdi@mindspring.com
     
  7. homesight

    homesight <img src="images/ranks/mod.png" />

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    Hey Darrell,

    Check the junk mail/ filter box. The last email i got from digital river went straight to the trash bin. If nothing there, PM marc @ laughingbird.

    Ryan
     
  8. rmbrown15

    rmbrown15

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    My email client doesn't delete spam it only reroutes it to a different folder. With that said, I have not received an email from Digital River. I did PM Marc for :helpnow:
     
  9. homesight

    homesight <img src="images/ranks/mod.png" />

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    Dont worry, help will come shortly. I received responses same day. Marc is a great help. They are on pacific time.
     
  10. dtyler

    dtyler

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    I checked and it is not there.

    Thanks

    Darrell
     
  11. egdotcom

    egdotcom

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    Problems with no Unlock Key

    Hi

    I also didnt get an email - not junked, not received.

    With the order I received a 12 digit unlock key, which is too large, of course.

    Lots of other issues, which I am trying to sort out
     
  12. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi Darryl and egdotcom...

    Can you eMail me your full names, and eMail addresses you used when you orderd? You can PM me the information.

    I'll look you up on the database, and see if I can re-issue you the confirmation letter.

    You should also visit: http://www.findmyorder.com
    Plug in the last 5 digits of your credit card number and your eMail address. You'll be sent the download info from there as well.

    - Marc
     
  13. ronpdude

    ronpdude

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    Hi there,

    Same problem here. Just ordered and downloaded today. No confirm letter and no unlock code. Sent Marc my info.

    BTW, http://www.findmyorder.com doesn't really help. It just shows the same order info that was provided after the order was placed.

    Ron Patterson
    ron.patterson at usa dot net
     
  14. GKelly

    GKelly

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    I am having the same issue I was given the key for photo objects but not the key for REG. I am also having problems with flip book I am getting the same script errors that have been discussed and i am unable to preview when it does work i just get the page color and gray bars where the images are. I have never received and email from Digital River for an invoice either
     
  15. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi Everybody.

    I have no idea why DigitalRiver is suddenly not sending the unlock keys. I've been using them for my software delivery for 6 years. Every product I have works the same way using the same mechanism.

    I've put in word with them to see if there's something wrong with the server.
    The Logo Creator and other software selling on the site, nobody is mentioning. ... it's just the Web Graphics Creator?

    Make sure the letter hasn't gone into your Spam box.

    - Marc
     
  16. SKR

    SKR

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    Hi - I purchased WGC online an hour ago

    1. I haven't received an unlock code, only a useless activation code to photoobjects.
    2. I never received a confirmation email from digitalriver.
    3. No one from digitalriver has responded to my emails.
    4. No one from Laughing bird has responded to my emails.

    I paid for this software via CC, so I expect an unlock code with the purchase - since others appear to be having the same problem with little or no resolve ... actually what I've read so far sounds intentionally cryptic, I'll need to inform my CC company of this issue unless I get my unlock code within 2 hours.

    Thanks!

    ps: didn't have this problem with logo creator!
     
  17. Chris

    Chris Staff Member

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    Hello skr. First welcome to the forum.

    As Marc mentioned above your post he is looking into why DR is not sending out the unlock key. I would recommend you send Marc "Laughingbird" a PM through the forum so that he can help you.

    Again Marc is looking into why DR is not sending out the unlock codes. I know as soon as he finds out the problem he will let you know. He is good like that.

    Sorry for your inconvenience.
     
  18. SKR

    SKR

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    I already emailed him 2 hours ago, and haven't received a reply. And I've emailed digitalriver - no reply either.

    I appreciate your time attending this matter - but please understand I didn't buy the online instant download software to have to spend even more time chasing around a forum looking for an unlock code, that should have been included with it.

    I've notified my CC company, you understand this all looks quite dodgy.
     
  19. SKR

    SKR

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    btw - the Flip book has some serious Mac FF issues, I came across one a few months back distributed by an appliance retailer, the pages didn't flip properly, they don't drag properly, nor do they stay put when they land - I didn't realize it was produced using 'this' software, something I just realized while going over the demo and running into the same problems.
     
  20. Mr Laughingbird

    Mr Laughingbird Staff Member

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    ... sigh.

    there's nothing 'dodgy' about anything SKR.
    I'm sorry you haven't yet recieved your key. I have no idea what's going on with DigitalRiver.

    See a PM from me SKR.

    - Marc
     

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