Need assistance with locating an order

Discussion in 'The Logo Creator' started by reb_76, Aug 30, 2012.

  1. reb_76

    reb_76

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    I purchased a copy of The Logo Creator years ago - I've been trying unsuccessfully to locate my order number. I found a copy of my receipt from 2009 for the Web Graphics creator, but Digital River says that they can't locate my order.

    I'm just trying to get an updated copy of The Logo Creator - can anyone assist me with that?
     
  2. KD-did

    KD-did

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  3. reb_76

    reb_76

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    That was, ummm...4 laptops ago? The one that fried with no warning, before I bought my spare hard drives.
     
  4. KD-did

    KD-did

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    That old of an order will take an email to Marc for location. Include as much sales info as possible.
     
  5. reb_76

    reb_76

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    What email address should I use?
     
  6. KD-did

    KD-did

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  7. KD-did

    KD-did

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  8. reb_76

    reb_76

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    What is the expected turn around time to hear back?
     
  9. KD-did

    KD-did

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    Sorry but I have no way of knowing how long it will take for him to answer his email.
     
  10. reb_76

    reb_76

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    Ok, just was curious if there was a general goal for answering - most companies have a "expect a reply within X hours, and if you don't hear back, contact again" - I don't want to just leave it, but I don't want to swamp his inbox if he's the only one answering :-)
     
  11. KD-did

    KD-did

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    I am not an employee just a volunteer so I am not privy to company policies.
     
  12. gcuneo2

    gcuneo2

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    BY FAR, one of the most considerate comments! I'm like KD-did, just a guy volunteering!
     
  13. KD-did

    KD-did

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    This being a holiday weekend may slow things down.
     
  14. Mr Laughingbird

    Mr Laughingbird Staff Member

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    KD - Glenn -- thanks for helping here.
    Rebecca (reb_76) -- I don't see your eMail... yet. Can you resend it when you can? marc@laughingbirdsoftware.com

    I'll get you taken care of :)
     

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