My Trial Isn't Updating

Discussion in 'Updating' started by Jennieevy, Sep 6, 2014.

  1. Jennieevy

    Jennieevy

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    Hi,
    I downloaded the trial today and then bought the upgrade soon after. I have downloaded it twice and every time I log on...it still has the trial expiration date and I don't have the full version. I need to have the logo done by this evening.. I have emailed Marc, nothing yet. Please help!
     
  2. KD-did

    KD-did

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    Did you delete the trial version before downloading full version?
     
    Mr Laughingbird likes this.
  3. Jennieevy

    Jennieevy

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    I didn't the first time, then I did and went back and downloaded it again, and the same thing. Should I try again?
    Thank you very much for your help, by the way.
     
  4. KD-did

    KD-did

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    Are you a Windows user?
     
  5. KD-did

    KD-did

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  6. Jennieevy

    Jennieevy

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    I have a Mac
     
  7. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi Jenn.
    So you have the trial version of v6.8 -- you've purchased the full version? Or did you purchase an add-on set?

    Marc
     
  8. Jennieevy

    Jennieevy

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    Hi, I purchased the full version and an add-on. The add-on was the one I bought first, loved it so I upgraded to the full version
     
  9. Jennieevy

    Jennieevy

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    I tried downloading again and it still registers as the trial version. It is the full version as it says 240 or so MB
     
  10. Jonathan Sexton

    Jonathan Sexton

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    I am having this same issue. I was on the trial version, deleted it completely, installed the complete version, and am still getting the message that says my trial expired. I am on a Mac.
     
  11. KD-did

    KD-did

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  12. gcuneo2

    gcuneo2

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    Rename your laughingbird document directory, I recommend just putting the word OLD in front.

    Then reinstall.

    The reason that happens is the trial version creates a laughingbird doc directory when it installs it's 14 templates.
    You then install the full version, and during the install process the program sees the laughingbird doc directory, and gets confused.
     

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