I purchase Logo Creator version 2.6 along with 3 design packs. Before I purchased Logo Creator I asked with the new version coming out will I get the upgrade from 2.6 to 3 free because I was so close to the release date I was told yes and just to remind him (Marc) when it was released. The new version of Logo Creator was released so I emailed Marc about the free upgrade. I never heard anything. So I waited a few weeks and emailed him again.. again no reply. A few more weeks went bye so I tried again still no reply. I also tried emailing one of his partners and did not get a reply. With each of these emails I attached the original email stating about the free upgrade. Hopefully someone will see this and maybe get back to me.... I am pleased to report that Marc and I finally exchanged emails and he apologized for any inconvenience that might have occurred. He did make good on his promise. Good Job!