Issue with Logo creator 6.6

Discussion in 'The Logo Creator' started by Elaine Zervos, Dec 7, 2013.

  1. Elaine Zervos

    Elaine Zervos

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    I have the MAC version installed and everything was working great. Not sure if they are related but recently I took advantage of your Black Friday sales and added on a few packs. They seemed to all install but now when I open and want to start a new project, after a few minutes the screen freezes and then I try to shut down and everything goes grey but it will not close down. So the program just sits there and when I am ready to shut down for the night I have to go back and forth until MAC will finally let me close the program. I am not a computer wiz but I am trying to explain the problem as technically as I can LOL.. Please help!
     
  2. KD-did

    KD-did

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    Have you done a "repair permissions"?
     
  3. Elaine Zervos

    Elaine Zervos

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    No what is a repair permission?
     
  4. KD-did

    KD-did

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    It is a disk utility. Usually found in your dock with a icon of the hard drive. Double click on it, then choose drive and repair permissions.
     

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  5. Elaine Zervos

    Elaine Zervos

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    Thank you I ran the repair permissions and restarted the computer however the problem has not gone away.
     
  6. KD-did

    KD-did

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    Did you get your first Logo Creator from the Mac store and then the others from Marc's website?
     
  7. Elaine Zervos

    Elaine Zervos

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    No everything was purchased from Marc's website
     
  8. Elaine Zervos

    Elaine Zervos

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    Still waiting for a reply can someone help me figure out what the problem is???
     
  9. Mr Laughingbird

    Mr Laughingbird Staff Member

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