I'm having trouble downloading the updates. The firewall on my computer has been given an exception both for the software and the updates. But when the software goes to check for the updates, it comes back with the message: "Unable to download the updates file. Please ensure that you are connected to the Internet." (Which, of course, I am.) Can you let me know what to do to overcome this? Many thanks. Penand P.S. I don't know whether it makes any difference as far as solving the problem is concerned, but The Logo Creator software that I am using was included with the Broderbund Printshop ProPublisher Deluxe software package, version 22.