I got a new computer installed my Ad Creator 2.5 and when I type in my license code it keeps rejecting it even though I have the email receipt and cut and paste it in. Then I go and fill out the support form and no answer or reply. Says they respond within 8hrs. 8hrs? So I go to their website, see that I can get Logo Creator for $13 so I figure for $13 why not. Maybe I could use this to create what I need and not wait a day. I pay thru PayPal, get a bunch of emails, one with a password and a link. I click the link, type in my email address and password and it tells me no such customer with that email address ! I'm cutting and pasting from the email they send me. Then I search their website for a phone number and they don't post their phone number... I can understand why now. Then I search their website for live chat. No phone. No chat. Now I get an email response that says click this link to download your software. It takes me to a page that asks for my email address again. I type it in, I cut and paste it in and it tells me that no customer has that email address.