Errors with my software...

Discussion in 'The Logo Creator' started by rdf3269, Mar 18, 2008.

  1. rdf3269

    rdf3269

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    I have emailed Marc, but maybe I can get some help here. Kind of in a time crunch here!!

    I have already updated my Logo Creator to v5.1.

    When I try to open a logo with my software it will almost open it and then says the following:

    “A fatal error has occurred. Click ok to quit.”

    Then…

    “Microsoft Visual C++ Runtime Library Error. Runtime Error Program: …ram Files\The Logo Creator v5\The Logo Creator v5.Locked. This application has requested the Runtime to terminate it in an unusual way. Please contact the application’s support team for more information.”

    Also, when I try to check for updates it says:

    “Checking for updates…”

    Then…

    “Unable to download the updates files. Please ensure that you are connected to the internet. Click ‘ok’ after establishing a connection to the internet.”

    ...when I am clearly connected to the internet. I went to the site for updates and got the 5.1 update which resolves some problems with the software but how can I resolve the issues I am encountering? (and quickly!)

    I am in the middle of a logo project for the owner of the company and need this issue resolved immediately!!

    Thank you,

    Renee
     
  2. homesight

    homesight <img src="images/ranks/mod.png" />

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    Hi Renee,

    If you have access to the software, I'd reinstall it and shortly after, initiate the upgrade... that error is usually related to either a debug issue, or a conflicting program... PM Laughingbird, and he should be able to point you in the right direction, assuming the reinstall doesn't work...

    Ryan
     
  3. rdf3269

    rdf3269

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    Ryan,

    Thanks! I will try that now, and hopefully that will repair the issue.

    I just re-installed this software on my computer Friday (haven't used it in a while), and installed the update today.

    Ill give it a shot though.

    Thanks again!

    Renee
     
  4. homesight

    homesight <img src="images/ranks/mod.png" />

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    Renee,

    What are the system specs you're installing this on?
     
  5. rdf3269

    rdf3269

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    I am assuming that you mean type of computer...

    Dell Intel Pentium D 3.00 GHz, 2.99 GHz, 2.99 GB RAM. Running Microsoft Windows XP Professional.

    I have a very fast computer (just upgraded the RAM). For my field of work I need it.
     
  6. rdf3269

    rdf3269

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    I uninstalled v5, reinstalled v5, installed v5.1 update and still have the "runtime error" when I try to open a saved logo. Not sure what else I can do!

    Renee
     
  7. rdf3269

    rdf3269

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    I moved the logo I was trying to open to my desktop and I am able to open it without error... tell me that isn't odd! Maybe it was the folders... I have NO CLUE!

    Thanks so much for your help... maybe if this comes up again for someone they can figure out this bug!
     
  8. homesight

    homesight <img src="images/ranks/mod.png" />

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    Renee,

    Do you folder names have spaces in them or perhaps unusally long folder& file names, Like Web Folder, or filename of "webfoldermylogoformyproject" or somethign like that??? We always seem to have quirks with spaces and long file names,,, could be related...

    ryan.
     
  9. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Ah!
    Now we're getting somewhere Renee.

    That explains a lot. Thanks for posting this.
    ... and by the way - did you receive my reply (via eMail) that I sent off this morning?

    Yes, as Ryan says above, It appears that the "path name" that points to the logo was too long. Maybe (maybe) there's a 32 character limit before the software gets confused.

    MyComputer > Folder 1 > Folder 2 > webfoldermylogoformyproject > NameOfLogo.tlc

    way too long.

    Desktop > folder 1 > NameOfLogo.tlc ... much better.

    I'm glad to hear you got it up and running again Renee.

    Marc
     
  10. rdf3269

    rdf3269

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    I did get the email Marc. I responded also.

    It seems it does have something to do with how many folders I have the different logos in. I am making numerous modifications to these logos per the owner of the company so I have for example:

    Folder 1 with 6 logos
    - folder 2 (located in folder 1) with 6 modified logos
    - - folder 3 (located in folder 1, in folder 2) with 6 modified logos
    - - - folder 4 (located in folder 1, in folder 2, in folder 3) with 6 logos
    ... and so on. Guess its too much for this program to handle! (need to keep it organized though so if I save and come back I move the logo creator format to the desktop so i can then re-open it then put it in its corresponding folder afterwards... a little more work, but I think that pretty much solves the problem (has thus far anyway).

    Thanks!
     
  11. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Bingo.
    That's got to be the issue then.

    Try the "Save as Template" feature in The Logo Creator.
    Pull down the File > Save as Template menu item. This will save your logos in the "My Templates" folder.

    You can then access the My Templates area by selecting it in the left panel (see attached) - this is a nice way of viewing each saved rendition of your clients logo.
     

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  12. rdf3269

    rdf3269

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    I have to save it in 2 different formats though Logo Creator Format and JPEG format for viewing purposes

    The way I have it set up is the way that I need it and the only way I can possibly keep the multiple logos seperated to then copy to an email to send it over to the head honcho!

    I'll be done with this project soon! As long as I know what the issue is so I can prevent it from happening again.

    Quite a quirk (I always seem to find those :)

    Thanks Marc and Ryan so much for all your help and your quick responses! If I have any other issues I will be right back to this forum! It worked well this time!

    Renee
     
  13. homesight

    homesight <img src="images/ranks/mod.png" />

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    Hmmm, anyone else think i should be changing my name to ... BUGdetector... I'm going to make a new avatar for that :)

    Ryan.
     
  14. henleylover

    henleylover

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    I am also getting this error. but I dont have long file names.

    I am working on a logo, then I click on a particular font and i get this error. how do I get rid of it?
     
  15. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi Henley.

    ... how far into your system are you trying to save the logos?

    For example, C:drive / MyFirstFolder / MySecondFolder / SubFolder / AnotherSubfolder / MyLogo.jpg

    This long path actually gives the logo a long name - and it may give you the error.

    As a test, save the logo directly to your desktop - see if you're still getting the error message.
     

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