Elements are no where to be seen in v6.6 on Mountain Lion

Discussion in 'Questions or troubles updating' started by CW91, Nov 27, 2014.

  1. CW91

    CW91

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  2. gcuneo2

    gcuneo2

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    Have you recently upgraded , or installed the Youtube Channel Graphics Creator?

    Have you ever had a copy of the software working?
    If so what version?


    Did you Move any of the basic files around after you installed the software?
    In particular the Laughingbird Documents folder?

    Do you know how to find your documents?

    Have you purchased any add on paks?


    Do you have any receipts about any of your purchases?
    If so, please attach them when you put in a support request.

    Have you submitted a support request through the main web site?

    Have you posted anything about this on facebook?
    Posting the same comment in multiple areas only leads to wasted time and duplicated effort....
     
  3. CW91

    CW91

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    Hi,

    I upgrade in v6.8 and it works !

    Regards.
     
  4. gcuneo2

    gcuneo2

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    Please make a copy of your original downloaded files!
     

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