Does CIC include TLC updates?

Discussion in 'The Logo Creator' started by savage, Jun 20, 2006.

  1. savage

    savage

    Messages:
    5
    Trophy Points:
    0
    Hello,

    A few days ago I decided to upgrade my logo creator to version 5 - I noticed that upgrade costs 20, and the bundle with the Corporate Identity Creator costs 40. So I decided to buy the CIC, being sure that with the TLC5 I was able to update my logo sets.

    This is what I see from TCL4:
    - Bonus Logos
    - Bonus Logos 2
    - Ci Logo Gallery
    - Corporate Logo Edition 1, 2 & 3
    - Leisure Edition
    - Value Pak Edition

    But after installing TLC5 I see the same logo sets, and during web update no change is made. If I install it on a different directory, I don't see any of my existing logo sets, nor it asks me the directory of previous logosets.

    The question is: Does what I bought include updates of the logo sets I own, or should I need to buy an update to any logo set to update them all?

    I don't need to say that I was more interested on upgrading TLC than buying CIC... but maybe I made a mistake.


    I sent a PM to Marc a few days ago.... but no reply yet.....

    Antonio
     
  2. Chris

    Chris Staff Member

    Messages:
    3,062
    Trophy Points:
    38
    Gender:
    Male
    Hi savage-

    The logo creator that comes with CIC has only 50 logos in it.


    No, you wanted the TLC v5 upgrade to upgrade the TLC packs that you own.

    Please give Marc sometime to respond he is a very busy person. I will send him a PM also for you.

    -Chris
     
  3. savage

    savage

    Messages:
    5
    Trophy Points:
    0
    Hello Chris,

    I've waited for 1 week for a response, with no success.
    From my point of view, even the best product (as the Logo Creator is) cannot have a future without a decent customer support.

    I'm afraid that if I won't get a response soon I'll request for a full refund.... in the hope that at least this works.

    Antonio
     
  4. KD-did

    KD-did

    Messages:
    8,134
    Trophy Points:
    113
    Gender:
    Female
    savage, are you seeing any new element catagories under "images"...?
     
  5. Mr Laughingbird

    Mr Laughingbird Staff Member

    Messages:
    2,978
    Trophy Points:
    63
    Gender:
    Male
    Hello Antonio.

    I truly appologize for my delay in getting back to you.

    The CICreator contains 50 new logos. Think of it as a brand new logo edition.

    The upgrade ($19.95) will update your previoius logo sets. In your case, it will also add about 75 new logos to the previous sets you have.

    I hope this answers your question.
    Let me know otherwise.
     

Share This Page