I purchased the Ad Creator software and have not even used it! The download was faulty and I have written to Marc and posted comments about it. But no response at all. They state that you will receive a response within 24 hours, it has been longer than that. You have the money now either satisfy this customer or refund it. I am a small business and if I offered my customers the same service which I am getting do you think that I would have them? No matter how small or how big, a good customer is a happy one! In the past I have not had any problems with any of the software. So what is it going to be?