Can't open .tlc file

Discussion in 'General Support' started by msdobe, Jan 17, 2015.

  1. msdobe

    msdobe

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    I downloaded V6.8 on 12/26 and made some logos. Now I have to edit them and I can't open them. I put them in the folder that is my tlc default folder (which is new because this is the first time it asked me to name a default folder). Still can't open them. REALLY need to get these remade... I don't have time to remake the logos.

    PLEASE help!
    Thanks,
    Jenny
     
  2. KD-did

    KD-did

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    Did you start with launching TLC program first and then trying to open the .tlc logo file,
     
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  3. msdobe

    msdobe

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    Yes, it was opened. It doesn't seem to recognize the tlc files.
     
  4. KD-did

    KD-did

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    Is the .tlc file you are trying to open also a V6.X file?
     
  5. msdobe

    msdobe

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    It had to be. I downloaded V6.8 on Dec 26th (that's when I bought it)
     
  6. KD-did

    KD-did

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    Where is the file stored?
     
  7. msdobe

    msdobe

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    When I opened the software today it asked me where to save the templates (I don't remember it asking me that before). So I made a new folder and stored it there.
     
  8. KD-did

    KD-did

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    That is what has me stumped....because to even use the V6 you needed to name the file for storage. It is the absolute first step before V6 will run.
     
  9. msdobe

    msdobe

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    What if I uninstall the program, then install it again and use a new folder - would that work?
     
  10. KD-did

    KD-did

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    Look for a conversation that I sent to you....send me the .tlc file and I'll see if I can open it. Is the file name just using alphabet and numbers?
     
  11. msdobe

    msdobe

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    Yes, it's just numbers and letters. I was in the conversation but don't see anywhere to add an attachment
     
  12. KD-did

    KD-did

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    send to the email address written in the conversation sent by me
     
  13. msdobe

    msdobe

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    I just saw your email and sent it. Thanks Katie!
     
  14. msdobe

    msdobe

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    Just thought... do you need the entire folder? I just sent you the individual file.
     
  15. KD-did

    KD-did

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    No. I only need the tlc file because I have the program itself. Do you share the computer with someone else? Do you run as ADMIN on it?
     
  16. KD-did

    KD-did

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    This problem was solved by running as ADMIN.
     
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  17. gunsmoke

    gunsmoke

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    :a plus:
    Just got here. Thanks for adding that last post KD-did! Nice to know what fixes things.
     

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