Cant install social template on Windows 10 laptop

Discussion in 'Installation issues' started by MichaelBlair, Sep 15, 2016.

  1. MichaelBlair

    MichaelBlair

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    I am getting access denied with the social template on my win 10 laptop. I have both permissions & ownership set for the users and subsequent folders and can even create the folder the install says it cant create. I have put in NUMEROUS contact requests and there is no response yet today. I have been at it for hours and just would like some help or feedback?

    Is anyone here that has resolved this with windows machines?
     
  2. KD-did

    KD-did

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    A new release always seems to slow the process down. I don't have access to customer files so I will have to ask some questions. Do you have both parts on your machine? That is the 'engine' (v7.2.33) and the new Social Media edition?

    I have it on my Win 10 machine without any issues.
     
  3. MichaelBlair

    MichaelBlair

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    I do have both parts and the creator 7 installed fine. I can create the folder that the template says it cant due to permissions. But my login has permission/ownership of ALL folders in the paath including users. It would help if I could SELECT the path but that doesnt occur.
     
  4. KD-did

    KD-did

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    Being an air-head at the moment.
    Are you trying to set up a file for templates to be stored in as we had to do with an earlier version?

    I am not understanding why you aren't getting things to install just by clicking through the process.
     
    Last edited: Sep 15, 2016
  5. MichaelBlair

    MichaelBlair

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    I am just trying to INSTALL the social template I purchased today. It will NOT install and keeps giving me the error on a print screen I will include with this post. All I can do is extract the zipfile and click the .exe install file after that its up to the software and that is where I am STUCK. It will NOT install. In my mind its broken.
     

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  6. KD-did

    KD-did

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    I wonder if it is an issue with you don't have the whole file. It is a quite sizable file. Turn of your anti-viral and any accelerators. Use something like 7zip to unpack it.I would go for a fresh download.
     
  7. MichaelBlair

    MichaelBlair

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    In fact let me show you something. This is a print screen of Explorer in the folder that the installer says it CANT create the folder and as you can see it's THERE. I manually created it and even being THERE and under my ownership it STILL gives the same error.
     

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  8. MichaelBlair

    MichaelBlair

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    Like I said...broken. I will re-download it and re-unzip it but I dont think that will have any impact.
     
  9. KD-did

    KD-did

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    Perhaps....the file is damaged and as long as you use it you will get the same message.
     
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  10. KD-did

    KD-did

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    You would be surprised....graphic files can run into problems because of anti-viral, file managers or accelerators. Or from the program used to unzip.
     
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  11. MichaelBlair

    MichaelBlair

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    I deleted the original zipfile & .exe file and then redownloaded the .zip file and attempted to install. It will NOT install. I even showed you I DO have OWNERSHIP of the folder and it still gives this error on the install. Its BROKEN for me.
     
  12. MichaelBlair

    MichaelBlair

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    Did you install with the SAME zipfile version as what is there now??
     
  13. KD-did

    KD-did

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    Yes. I have used 7 Zip (a free program) for years. I ran into issues with the built in zipping program.What are you using?

    http://www.7-zip.org/
     
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  14. MichaelBlair

    MichaelBlair

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    I didnt mean the Zip utility I meant the install.exe file inside it. Did you install the social template with THAT SAME version of the software? I have 7-Zip 9.20 and I too have been using zip since it came out in the 90's.

    Ok I have discovered that the .exe inside the zip is 132k but when extracted it comes out at 129k.

    So, I OPENED it from the zipfile itself with the same outcome
     
  15. KD-did

    KD-did

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    But did you get a FRESH download?
     
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  16. MichaelBlair

    MichaelBlair

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    Yes and I even shut my computer down and came back to try it again. I had nothing up except explorer to get o the .exe and it is the same result. If the Folder (Social Media Pak Elements) is alreAdy there will that cause an issue?
     
  17. KD-did

    KD-did

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    It could only because it thinks that everything is there so it won't make an attempt to install the rest.
     
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  18. KD-did

    KD-did

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    Think about it.....when you change one of your templates ...it always returns to the first save state.It doesn't overwrite it automatically.
     
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  19. MichaelBlair

    MichaelBlair

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    There is NO template, it WONT install. Marc asked me about a couple of folders and only ONE of them is there.
     
  20. KD-did

    KD-did

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    I will bow out and let you and Marc sort this out.
     
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