Cannot See Images

Discussion in 'General Support' started by Pastor, Jan 31, 2013.

  1. Pastor

    Pastor

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    Hello everyone! I just purchased the Logo Creator from the Mac App Store and cannot see any of the images. When I click on a template, I can see the text and background colors but the images come up one of those tiny page images that display when the real image cannot be displayed. Is there something I need to update in order to be able to see the images? Thanks!
     
  2. RachelG

    RachelG

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    Hello Pastor, I have the exact same problem after downloading the application from the apps store from Apple... Hope we can get answer soon or else we'll have 'imageless logos'! :)
     
  3. Radja

    Radja

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    Add me to the list. I downloaded from the App store and I have the same problem
     
  4. Mr Laughingbird

    Mr Laughingbird Staff Member

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    Hi there you three.
    I'm sorry to hear this.

    I'm about to launch an update that will fix this. It's a hard bug to track down as this is only happening to a few people. Not yet sure why.

    I've sent you all a private message. See if that solution helps.

    If there's anybody else reading this that is also in the same boat, eMail me here:
    support@laughingbirdsoftware.zendesk.com

    - Marc
     
  5. Radja

    Radja

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    Hi Marc,
    Thank you so much for your fix of the situation. Everything seems to be working great. Wonderful service!

    Radja
     
    Mr Laughingbird likes this.
  6. Pastor

    Pastor

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    Thanks again Marc! I sincerely appreciate the timely and effective response! Excellent customer service! Will definitely recommend to colleagues!
     
  7. Pauline

    Pauline

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    Hi, I am having the same problem too... images load from template r all broken. i am on mac os 10.6.8. Previously i had the trial version loaded and purchased the full version and had it installed. Anyway i uninstalled the trial version and still cannot load the images. i uninstall the full version and reinstall, still cannot get it solve.. please hep!!!
     
  8. KD-did

    KD-did

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    Version 5 will not work with the Mac OS.
     

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