Recently a customer had been having difficulty getting an add on pak to install properly. I suggested we give REMOTE ASSISTANCE a try. This suggestion was made after a bunch of back and forth messages did not provide favorable results. Remote assistance involves the person needing the help sending a request, typically through an email, with a password attached to it. The person they sent the request to then enters the password in a pop up screen, and takes control on your computer. it's very secure, and If the person getting helped notices anything fishy (like the person providing assistance snooping around looking at, say family photos), all it takes is one mouse click, and the helper is disconnected. I provided remote assistance to a customer in England yesterday (And I live in Washington State). it took 1 and 1/2 hours to figure out why the add on pak wasn't installing correctly, but I was able to take care of him. THE COST: Nothing. Zero. Nada. Not a single cent. I have found over time that many issues arise when installing add on paks due to individual differences in how each customer configures their computer. For example: Many now have SSD's (solid state drives) that they install their OS on, and basic program files, and their data (in particular their documents libraries) on another hard drive. The logo creator doesn't like that configuration one bit. The logo creator needs to have the program files, and the Laughingbird documents library on the same drive. You shouldn't request remote assistance from just anyone, it should be from someone you trust to alter settings, delete files, reinstall programs on your hard drive from thousands of miles away. Here is a link that provides the basics: http://windows.microsoft.com/en-us/...your-computer-using-windows-remote-assistance Last time I checked, bigger companies usually require a fee of at least $39 for such a service. I am willing to provide that service for free, to make Laughingbird customers happy. I can see if you have downloaded the correct files, checkout if your document libraries are set up correctly, copy element libraries from older versions of the logo creator into version 6.6, and capture screen shots of where all your Laughingbird stuff is actually installed, even delete and reinstall your software (if your original downloaded files are still on your hard drive. Don't worry though, the first thing I do is make a backup copy of all the logos you have created, and all templates and add on paks. Why am I willing to do this? I believe in the products Laughingbird software uses, and I just really enjoy helping customers. I am also a volunteer, I don't get any $$ from Laughingbird software.