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  1. Ok everybody I have a question? I purchased the (YouTube Graphics Creator) and was directed to install (The Log Creator 7) first during the installation. Every thing installed very clean and full worked, now my issue is (READ VERY CARFULLY) is, that I downloaded the software to my PC, now I just bought a new laptop. I logged into my account, and redownloaded the software that I purchased which is (YouTube Graphics Creator) also the download and install went well and installed clean. My Issue is that on said date 12/6/2018 I opened the (YouTube Graphics Creator) that is installed on my new laptop, and a message indicated that I had not downloaded the free template and would not allow me access or to use my paid for purchase. Now I am thinking to myself that while I did purchase the (YouTube Graphics Creator) but not the (The Log Creator 7) itself, that the (The Log Creator 7) may have been offered only as a trial period and if so why did it never say so, keep in mind that this is my thinking only. After I was denied access back into my account at laughingbirdsoftware thus after going to the page and it saying that my email and password wore incorrect. I somehow suddenly gained access with my original password, now I simply reinstalled (The Log Creator 7) and (YouTube Graphics Creator) from my account in order as instructed. Both installed clean over old and fully worked, and work now on 12/7/2018. My concern now is will the software quit again in two or three weeks telling me to purchase more software and deny me access to my (YouTube Graphics Creator)? Please keep in mind I am somewhat knowledgeable with computers, this form is another ball game so if anyone could just clarify for me my concern I would be so appreciative, Marc sorry for all the tickets, and the few emails but please understand my account was inaccessible, yes I did reset the password after I finally received a support email stating that someone had tried three times to unsuccessfully inter my account! That was me because even when I had interred the correct info it never let me in. I was successfully able to reset my password and everything is good and working now 12/7/2018, just need to know that the download of the (The Log Creator 7) during the install of my (YouTube Graphics Creator) is free 100% or is it a trial and now I need to purchase more software to use the (YouTube Graphics Creator) I purchase. Any help is so appreciated. Terry Pollard 12/7/2018 5:36 PM CST Fort Worth TX.