Single Status Update
If you have downloaded in the past, on your laptop / and new computer, there really isn't any reason for you to redownload. Just look in your download directory and use those installation files. Reinstall stuff as I described in the other post post and you will be good.
When you uninstall the software, you do not uninstall the downloaded installation files.
The default location for downloads for most folks is: C:\Users\YOU NAME \Downloads
Reinstall the engine first (that's what's in the link-- it does not contain any templates), the free template set, then the youtube product. Just delete the Youtube icon / shortcut on your desktop after you install the youtube product- you don't need it.
Here is the link to the "engine"- download and install this first, if needed.
THE DOWNLOAD LINK IS ACTUALLY MISLABELLED. IT SAYS "DOWNLOAD THE TEMPLATES"... THE LINK ONLY INSTALLS THE "ENGINE", IT DOES NOT INSTALL ANY TEMPLATES.
gcuneo2, Thank you, so much it worked! I just deleted everything and reinstalled everything in the order you said, worked perfect. I felt like pulling what little hair I have left out, I was just so frustrated. Question? is this it! will I have to do anything else to keep and use the software from now on?
Only thing now is Lisa reset my password in order for me to get into my account. Now the issue left is when I log into my account and click on (members info) >, (my profile) >, change password all I get is a 404 page saying!
(Ooooops! Can't find page!) So I am unable to reset my password. "I have attached a copy", So I am opening another ticket she said to contact her. I truly am so appreciative to you for your help thank you, I believe this is the best graphic software out there, but the process for installation is confusing.
Terry Pollard 12/9/2018 3:10 PM
Log out. You probably need to clear your browser cache, Log back in.