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Lance Tindall

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Lance Tindall last won the day on July 13

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About Lance Tindall

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  • Birthday September 12
  1. Lance Tindall

    Trouble in opening spftware

    I can get you fixed up. The software is free and you have the full version. BUT you need to install a graphics pack in order for the program to keep working. No problem! There is a free graphics pack. Go to the link below and download and install the free graphics. After that, no more problems. https://www.laughingbirdsoftware.com/download-free-template-set/
  2. Lance Tindall

    Rollover tooltips

    You can turn rollover tool tips on/off in The Creator 7. Rollover tool tips are usually menu functions but can be added to any aspect of the screen. In the screen shot I posted below, with the tool tips turned on, I moved the mouse cursor over the 'Slogans' button and the colored pop up came up to explain what that button was for. That is a 'rollover tool tip'.
  3. When the Mascots were first put out, there were no B/W images. Then Dave put out a 'Super-Pak' of the Mascots that included the SVG, EPS and B/W images. The B/W images came about from a few users, and Dave, creating coloring books that could be printed. Recently, Marc revamped the website and consolidated some of the graphics packs. More was added to the Creator 7 Bundle and the Mascots were consolidated. That is where they lost the B/W images. I'm really not even sure if they meant to include them anymore, but the description says they should be there so I'm sure Marc will make it right. One thing I've learned over the years about Laughingbird, they will do right by the customer. It may take a bit as they do have a lot going on right now. Dave says they are working on adding the B/W images to the new Web Graphics Creator so I'm sure they will be put back in the download files too. We just have to wait for it.
  4. Stand by. Dave posted a response on the Facebook page. The Black/White graphics were not included in the combined Mascots download. They are working on fixing the problem. As soon as they do they'll let everyone know and you'll have to download the new file. Then you'll have everything. Hopefully it won't take long, but they have a lot of irons in the fire right now. But they are working on it!
  5. Lance Tindall

    how dose a free software expire?

    It doesn't, if you follow the instructions. I posted about this on the FB page too. You have to install a template pack for the program to keep working. That is how the directories needed by the program are set up on your computer. You DO NOT have to purchase anything. There is a FREE template pack. Go get the FREE templates. Install them. No more problem. https://www.laughingbirdsoftware.com/download-free-template-set/
  6. Okay. My mistake. I completely misread your first post. You have the Mascots2Go, and you are correct! The Black/White elements are missing! I am sending a message to Marc and the team about this. You should also open a support ticket and ask Marc about this. That will insure that he notifies you as soon as the problem is fixed. I actually had the Mascots from a previous super-mega pack that is no longer available. But I just looked at the new setup, and the B/W graphics are missing. Hopefully we'll get an answer soon. Contact Marc here: https://www.laughingbirdsoftware.com/contact-us/
  7. You have everything! No installer! Here is why. The SVG folder are vector images. Not compatible with The Creator. You must have a utility to work with vector images. EPS are Photoshop images. Not compatible with The Creator. EPS and SVG were simply included to give you more options and added value for your purchase. The PNG folder is what you need for The Creator. That folder should contain PNG and PNG_BW folders. These are your images and the Black/White line art. Simply drag that Mascots3 PNG folder to Documents/Laughingbird Documents/Logo Elements and drop it! Make sure TC7 is not running. Then start TC7 and open a template, or start a new template. Check your Elements drop down menu from the top bar and you should see the Mascots3 folder. Let me know if you need more help!
  8. Lance Tindall

    Image Density

    Hi Fabi, The Creator 7 was made to produce web graphics, not printed products. That said, you can create an image big enough to print well. Many users here have created T-shirts and other products. The image below was created at 2880 x 2880. It is only 762KB at 72 DPI. It will upload to Vistaprint and looks just fine on a T-shirt. Depending on which service you are using for printed products, you may have to adjust the DPI to 300. You can use a number of 3rd party utilities to do that. I use xnView on a PC. It is a free utility. At 300 DPI the image below is 7.2MB in size. Just remember, increasing the DPI does not increase resolution. The only way to do that would be to use a vector image and The Creator does not support vector images. So, make your graphic as large as you can, up to 2880 x 2880 ( max size that TC7 will export ) and try it out.
  9. Lance Tindall

    Problem Getting Support

    Couple of things here. First, it's Sunday. You 'might' get support, you might not. There is no 24/7 support. Second. You don't need a license key. That is an old and unsupported version of the software. The latest version is free. Simply go to the website and download and install it. Please follow the directions. Until Marc or Lisa get to you and update whatever packs you have purchased, you will need to download and install the free template set. That sets the software up to work. Any graphic templates you have from any version prior to v6.x will not work in the new version. You can import the graphics and reconstruct the template, but that's it. You can find the update here: Latest Version Do not un-install or delete any previous version you have! Most of the v5, Animated Logo Creator and such, is no longer available. Make sure you have back ups! Even v6.x works different from v7.2.9 ( the latest version ) so unless you are hurting for hard drive space, don't delete anything! Hope that helps you get started until Marc and Lisa find this. Good luck!
  10. Hi there, well let me see if I can answer a few of these. You may not like one answer. Sorry for that. Problem 1: Okay. Transferring the software from one computer to another. Really shouldn't do that. You should install the software on the new computer, then move your templates. But, not to worry. Yet. You say you transferred it a while ago? How long ago? What version? If it was v6.x or above, then you should update to the latest v7.2.9 It's free and available from Laughingbird Templates from v5 and before will not work in the new version. At all. Okay, I'll assume ( I know, that's bad ) that you are on a PC. MAC is not that much different. With The Creator installed you should have 2 directories for the program. /My Documents/Laughingbird Documents/Logo Elements and /My Documents/Laughingbird Documents/Logo Libraries. If you have Win10, then /My Documents/ may simply be /Documents/. You can have any folder you like in /Logo Elements and those folders can contain your element graphics. The only graphics ( or files ) in those folders should be .jpg or .png That's it. The only folders in your /Logo Libraries folder should be your template folders. No extra files of any type. Okay, that said ... You say you have your 'logos' on a flash drive and you tried to open one directly into a template. You can't do that. You 'import' a logo. Logo's are jpg or png graphics. I'll assume (again ) that you meant you tried to open a template. If the template was from v5.x or before, it will not open in TC7. Only v5. So again, I need to know what version you are working with, and what version your old templates were made with. Usually, the condition you describe, getting those little 'squares' when you try to open a template, means that the program cannot find the graphics associated with that template. You may need to recreate the template if you still have the graphics somewhere. When you start moving templates, logos and graphics around, TC7 can lose those graphics. When the template is created there is a .tlc file in the template folder that tells the program where all those graphics are, and how to put them together. Once you change directories and move things, you 'break' the template. Sorry. Problem 2: You downloaded software, but can't find it. Well, you also say that you unzipped and installed the files. So, I'll assume ( I do that a lot ) that you can find the software. You just don't know what to do with it after that. It does get confusing with the files you mention. Here's why. The 100 PSD files, are Photoshop files. They are not compatible with TC7. You cannot use those files in the creator until you use some utility, such as Photoshop of GIMP ( GIMP is free ) to convert those graphics to .png Then you can use them. The White Label Marketing course also is not used by TC7. It is a stand alone product that you go through as a training course on Internet Marketing. Has nothing to do with The Creator. The 150 business Characters should all be in a folder located in your /My Documents/Laughingbird Documents/Logo Elements folder. Once there, you should be able to open a template, or start a new template, and use the pull down menu at the top of TC7 to access those graphics. They are not templates. Just graphics that can be used for your templates. Okay. I hope some of that made sense. It is a lot of information. The main thing to do is confirm what version of The Creator ( or The Logo Creator ) you used to create your templates. If it was v5.x or earlier, you'll need to install a copy of v5 to do anything with those. If v6.x or later, you should make sure you have the latest version 7.2.9 installed. Once installed, install one of the graphic packs you have purchased, or install the free graphics. Then copy any v6 and above templates from that thumb drive into your /Logo Templates directory. If none of this makes sense to you, you'll have to submit a support ticket from the Laughingbird website and Marc or Lisa will work with you to get you set up and going. Good luck!
  11. Okay. I'm not a MAC user but I'll take a shot. Most common cause seems to be in upgrading to the latest MAC OS, is that your content is moved to a 'cloud' drive. Please insure you are NOT using the cloud drive. Does not work. TC7 is very specific about where content has to be. Second most common problem is that you do not have the latest version of TC7. Select Help/About and verify you have v7.2.9 If neither of those problems are yours, then simply log into your member account at Laughingbird and download your purchases. Then install.