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Lance Tindall

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Lance Tindall last won the day on December 21 2019

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About Lance Tindall

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  • Birthday September 12

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  1. Lance Tindall

    Logo Creator not exporting as SWF

    Ah, I understand now. None of the Laughingbird products will export anything like an SVG file which is scalable. You'd have to use a different product. Post back if you have any other questions though.
  2. Lance Tindall

    Logo Creator not exporting as SWF

    Couple of questions. Are you using a PC or MAC? What version of The Creator are you using? Is your Adobe Flash player up to date? I just used TC7 on a PC and it all works well.
  3. Lance Tindall

    Buffbaud...the answer is here :D

    Sorry I'm late to this conversation. First off, your image above is of The Creator 7. You are NEVER forced to do an upgrade. Ever. That was a choice you made based on information you may have misunderstood. The software is located on your computer. An internet connection is not even required. Ergo, no update is ever 'required'. Next, you lost nothing. Just because 'something' happened and you no longer 'see' your templates in the program does not mean they are gone. Unless YOU went into a folder and DELETED them, they are still there. We can help you fix whatever went wrong and get it all showing again. Next, you are not 'required' to come on this board to use the software. There are actually only a few of us here that respond to questions anyway. Most of us are on Facebook too. This is simply a convenient tool for getting answers without having to scroll all through Facebook. Works well. Okay, so, back to your original problem. Using TC7, you are not required to do any update. Ever. If you ever think you do HAVE to do an update, ask questions first. Here or on the Facebook page. Now, where are you at? What issues are you having? Did you figure it out yet, or do you still need help? We can help you get it all going again. Just ask . . .
  4. Lance Tindall

    The Graphics Creator 8.0

    There is actually more features and better features. You get it figured out Loki?
  5. Lance Tindall

    Apologies for the troubles everyone :D

    Everyone gets that watermark. Once the other files for v8 are installed, such as the motion graphics, then the watermark is gone off everything.
  6. Lance Tindall

    The new Graphics Creator 8 is here!

    From what I can see, nice job Laughingbird!
  7. Lance Tindall

    Apologies for the troubles everyone :D

    Fastest way to get help with this is to fill out a support ticket. That is a watermark and once you get the files installed that came with your purchase, it should clear up. Marc will be able to get you moving. Fill out a ticket here. If you do not have a username/password to log into the ticket system with, simply register again and it'll work. https://laughingbirdsoftware.ticksy.com
  8. Lance Tindall

    facebook cover templates

    Not from me, sorry. Waiting for Marc to jump in. Have you opened a support topic? Might want to. He's been kind of scarce since he's so close to releasing version 8. Which, by the way, will probably solve your problem.
  9. Lance Tindall

    Templates Broken after opening program

    Well, I see your problem, and you're probably not going to like the solution, but it is a simple one. You, or your computer, has moved your entire /Documents folder to your OneDrive. It has to be on Drive C for The Creator to work. Move it back, and all will be well.. Or at least it should be. The Creator is VERY picky about where it's files are located. Let us know how it goes!
  10. Lance Tindall

    facebook cover templates

    Just curious. Are you running as an admin? Not just logged in as admin, but running the app as an admin. Right-Click the startup icon, select run as admin. then try saving and see what happens. May be nothing. Just curious.
  11. Lance Tindall

    facebook cover templates

    Well bugger! That should work. Okay, gonna have to see if Marc has any ideas on this. As far as the 'file type' it will always say 'All Files'. That's normal. Got 1 more idea. Have you tried to export that file as a png? Just curious if it makes a difference. Can always convert using another utility if needed. But if it will let you save as a png you may have found, dare I say, a 'bug'! Let me know. In the meantime, I'm sending this link to Marc to make sure he sees it in case he can clue us in.
  12. Lance Tindall

    facebook cover templates

    Well, unless there is a template folder hidden in there under /RMHynosis, that should should have worked. Hm ??? Hate to put you through all this, but have you actually tried to simply export the image to your desktop? I don't mean into any folder, just simply to your desktop? That usually works for everyone when they have this error. Can't wait for version 8 to hit the streets and solve all this. Let me know what happens when you try to export to the desktop. Thanks
  13. Lance Tindall

    facebook cover templates

    And I can see your problem. And it's really not a problem. You just need to change what you are trying to do. Here's the issue. You are 'saving' the template to a folder. /Desktop/FB Banner Your template name is banner RMH Then you are trying to 'export' a jpg file to that template folder. That will never work. There is already a jpg image in that folder with the same name as what you are trying to save, and it has to be there for the template to work. You should NEVER save, or even look in, any template folder. Leave them alone or you could break the template and lose it all. Create a new folder on your desktop. Call it /My Images When you select to 'export' your jpg image, select the folder /My Images and save your image there Then when you look for that image, it should be there and at the size that your canvas was. 1200 x 630 Now, that said. I said to create a folder called /My Images. Actually I have one called /My Clients Under that I have folders for each of my current and past clients and that is where I export my images to. It helps to keep them all organised. However you choose to do it, it should work. Just DO NOT try and save or export to that template folder. It just won't work.
  14. Lance Tindall

    facebook cover templates

    Hi Wwalker, Well, first off, I can tell just by the size of the image you posted that that is the thumb image from the template. That is not the exported image of your creation. Unless you actually made it that small. First off, many users seem to have problems 'saving' in a particular folder, so you're not alone. But it is usually something to do with your specific computer. The Creator 7 is VERY picky about where it's files are, and where you can save to. But that is about ( I hope ) to get a lot easier with the soon to be released version 8. Okay, let me see if I can explain this. Templates are saved in /Documents/Laughingbird Documents/Logo Libraries on your hard drive. Usually Drive C because, again, TC7 wants them there. You should NEVER look into any folder in that directory! Nothing good can come of it. That said, if you ever 'save' a template to any other folder, then you will never be able to export or save to that folder again. TC7 will tag it as a 'template' folder and it will not be happy with you trying to save to a template folder. Any template folder. If you try, then you will get the error you are talking about. Now, there is a difference between 'saving' and 'exporting'. For some reason many users seem to confuse those too. You 'Save' a template. But again, do not ever look into a template folder. Stay out! You 'Export' the image you want to use, either as a PNG, JPG or Transparent PNG. When you go to 'Export' you will be given a chance to select where you want to save that exported image. You cannot save it to any folder that has, or has ever had, a template folder in it. You cannot save to any folder nested more than about 5 folders deep. Usually if users have an issue, they are still able to export the image to the desktop, then move it from there. Your exported image 'should' be the exact size of your canvas when you are working on your project. A template 'thumb' is 300 x something. It varies. If that is what you are seeing, and your canvas was bigger, then you are not looking at the exported image. You are looking at the thumb of a 'saved' template. So, with all this in mind, if you could without losing your mind, try it again. Open TC7 and load your template. Check your canvas size. Make sure to select 'Export' from the menu as shown in the image I attached below. Select to export to your desktop and see if that works for you. Then when you check the image, it should be the same size that your canvas was. If it doesn't work. Try taking some screenshots or a video and post it here so I can see exactly what you are doing. But I'm hoping this works. Let us know!
  15. Lance Tindall

    Alert Box

    What 'Alert Box' are you talking about? Can you post a screen shot?