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Lance Tindall

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Lance Tindall last won the day on March 24

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About Lance Tindall

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  • Birthday September 12
  1. Problem Getting Support

    Couple of things here. First, it's Sunday. You 'might' get support, you might not. There is no 24/7 support. Second. You don't need a license key. That is an old and unsupported version of the software. The latest version is free. Simply go to the website and download and install it. Please follow the directions. Until Marc or Lisa get to you and update whatever packs you have purchased, you will need to download and install the free template set. That sets the software up to work. Any graphic templates you have from any version prior to v6.x will not work in the new version. You can import the graphics and reconstruct the template, but that's it. You can find the update here: Latest Version Do not un-install or delete any previous version you have! Most of the v5, Animated Logo Creator and such, is no longer available. Make sure you have back ups! Even v6.x works different from v7.2.9 ( the latest version ) so unless you are hurting for hard drive space, don't delete anything! Hope that helps you get started until Marc and Lisa find this. Good luck!
  2. Hi there, well let me see if I can answer a few of these. You may not like one answer. Sorry for that. Problem 1: Okay. Transferring the software from one computer to another. Really shouldn't do that. You should install the software on the new computer, then move your templates. But, not to worry. Yet. You say you transferred it a while ago? How long ago? What version? If it was v6.x or above, then you should update to the latest v7.2.9 It's free and available from Laughingbird Templates from v5 and before will not work in the new version. At all. Okay, I'll assume ( I know, that's bad ) that you are on a PC. MAC is not that much different. With The Creator installed you should have 2 directories for the program. /My Documents/Laughingbird Documents/Logo Elements and /My Documents/Laughingbird Documents/Logo Libraries. If you have Win10, then /My Documents/ may simply be /Documents/. You can have any folder you like in /Logo Elements and those folders can contain your element graphics. The only graphics ( or files ) in those folders should be .jpg or .png That's it. The only folders in your /Logo Libraries folder should be your template folders. No extra files of any type. Okay, that said ... You say you have your 'logos' on a flash drive and you tried to open one directly into a template. You can't do that. You 'import' a logo. Logo's are jpg or png graphics. I'll assume (again ) that you meant you tried to open a template. If the template was from v5.x or before, it will not open in TC7. Only v5. So again, I need to know what version you are working with, and what version your old templates were made with. Usually, the condition you describe, getting those little 'squares' when you try to open a template, means that the program cannot find the graphics associated with that template. You may need to recreate the template if you still have the graphics somewhere. When you start moving templates, logos and graphics around, TC7 can lose those graphics. When the template is created there is a .tlc file in the template folder that tells the program where all those graphics are, and how to put them together. Once you change directories and move things, you 'break' the template. Sorry. Problem 2: You downloaded software, but can't find it. Well, you also say that you unzipped and installed the files. So, I'll assume ( I do that a lot ) that you can find the software. You just don't know what to do with it after that. It does get confusing with the files you mention. Here's why. The 100 PSD files, are Photoshop files. They are not compatible with TC7. You cannot use those files in the creator until you use some utility, such as Photoshop of GIMP ( GIMP is free ) to convert those graphics to .png Then you can use them. The White Label Marketing course also is not used by TC7. It is a stand alone product that you go through as a training course on Internet Marketing. Has nothing to do with The Creator. The 150 business Characters should all be in a folder located in your /My Documents/Laughingbird Documents/Logo Elements folder. Once there, you should be able to open a template, or start a new template, and use the pull down menu at the top of TC7 to access those graphics. They are not templates. Just graphics that can be used for your templates. Okay. I hope some of that made sense. It is a lot of information. The main thing to do is confirm what version of The Creator ( or The Logo Creator ) you used to create your templates. If it was v5.x or earlier, you'll need to install a copy of v5 to do anything with those. If v6.x or later, you should make sure you have the latest version 7.2.9 installed. Once installed, install one of the graphic packs you have purchased, or install the free graphics. Then copy any v6 and above templates from that thumb drive into your /Logo Templates directory. If none of this makes sense to you, you'll have to submit a support ticket from the Laughingbird website and Marc or Lisa will work with you to get you set up and going. Good luck!
  3. Okay. I'm not a MAC user but I'll take a shot. Most common cause seems to be in upgrading to the latest MAC OS, is that your content is moved to a 'cloud' drive. Please insure you are NOT using the cloud drive. Does not work. TC7 is very specific about where content has to be. Second most common problem is that you do not have the latest version of TC7. Select Help/About and verify you have v7.2.9 If neither of those problems are yours, then simply log into your member account at Laughingbird and download your purchases. Then install.