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The New Forum! 06/12/2017Welcome Welcome to the new Laughingbird forum...
What you are probably doing is navigating to the template folder, and trying to use the thumbnail that program uses to display the template in the my templates menu. All thumbnails of completed templates (and pre made ones) the program uses are 300 wide with a varied height, the standard size being 300 x 111, with custom made templates, such as yours the width remains the same (300) but the height varies, to a max of 300. Attached is a screenshot of a template thumbnail of mine: Note how it's named--- the template thumbnail image is always in the jpg format, regardless if it's one you made, or a pre made template.