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  4. Lance Tindall

    facebook cover templates

    Not from me, sorry. Waiting for Marc to jump in. Have you opened a support topic? Might want to. He's been kind of scarce since he's so close to releasing version 8. Which, by the way, will probably solve your problem.
  5. Lance Tindall

    Templates Broken after opening program

    Well, I see your problem, and you're probably not going to like the solution, but it is a simple one. You, or your computer, has moved your entire /Documents folder to your OneDrive. It has to be on Drive C for The Creator to work. Move it back, and all will be well.. Or at least it should be. The Creator is VERY picky about where it's files are located. Let us know how it goes!
  6. Templates broken inside program after opening. Yes my laughingbird documents folder IS inside the documents folder and Yes the Elements and Logo Librairies are both inside the folder and ALL of my templates ARE inside the logo libraries folder but they are NOT showing up in the program except as BROKEN little boxes. When I try to click on one it says Unable To Open it but they are all there--> just broken links. I have uninstalled everything - rebooted - reinstalled everything and STILL it will not let me have my previously created temps It WILL allow me to create new ones... and I have noticed a new folder called "Work Directory" I even tried going to FILE and tried to OPEN a logo.... But it says... Unable to Open. HELP... Thanks!
  7. wwalker

    facebook cover templates

    Nothing! I tried to save and the window disappears and goes back tot he LB page with the image, but no file was saved
  8. Lance Tindall

    facebook cover templates

    Just curious. Are you running as an admin? Not just logged in as admin, but running the app as an admin. Right-Click the startup icon, select run as admin. then try saving and see what happens. May be nothing. Just curious.
  9. gcuneo2

    facebook cover templates

    Till you get things figure out: just use the windows clip app, or something like FatsStone Capture to make a screen shot of the template on the canvas. 1. It will always say "all files" down at the bottom right right corner. You gotta look up at the top left corner of the window banner to see the file type. 2. Anti virus software can make this (unable to save) happen. Many have settings to control access / prevent certain actions to guard against ransom ware attacks. FOR EXAMPLE. BitDefender has an option for Safe Files, Secured Folders. Turning that off often clears up such issues. I can max out all my antivirus settings and all sorts of problems happen. SINCE VERSION 7.2.9 doesn't require internet connectivity to work, here is something, or two, or three, you might want to try: Reboot into safe mode, see if you still have the same issue. Tweek your antivurs settings-- tweek em down for a bit... make em really loosy goosy" see what happens.
  10. wwalker

    facebook cover templates

    No, but just did and same thing happens. And thanks for your time and effort. I have used this and never had this happen.
  11. Lance Tindall

    facebook cover templates

    Well bugger! That should work. Okay, gonna have to see if Marc has any ideas on this. As far as the 'file type' it will always say 'All Files'. That's normal. Got 1 more idea. Have you tried to export that file as a png? Just curious if it makes a difference. Can always convert using another utility if needed. But if it will let you save as a png you may have found, dare I say, a 'bug'! Let me know. In the meantime, I'm sending this link to Marc to make sure he sees it in case he can clue us in.
  12. wwalker

    facebook cover templates

    Here's your answer.... the same as the rest. When saving in the file type should it state it being saved as a jpg.?
  13. Lance Tindall

    facebook cover templates

    Well, unless there is a template folder hidden in there under /RMHynosis, that should should have worked. Hm ??? Hate to put you through all this, but have you actually tried to simply export the image to your desktop? I don't mean into any folder, just simply to your desktop? That usually works for everyone when they have this error. Can't wait for version 8 to hit the streets and solve all this. Let me know what happens when you try to export to the desktop. Thanks
  14. wwalker

    facebook cover templates

    Nice try, but thats what i did and did it again. here are the results.... again. I created a new folder called "FB images" See images FYI: I NEVER opened or touched a template folder
  15. Lance Tindall

    facebook cover templates

    And I can see your problem. And it's really not a problem. You just need to change what you are trying to do. Here's the issue. You are 'saving' the template to a folder. /Desktop/FB Banner Your template name is banner RMH Then you are trying to 'export' a jpg file to that template folder. That will never work. There is already a jpg image in that folder with the same name as what you are trying to save, and it has to be there for the template to work. You should NEVER save, or even look in, any template folder. Leave them alone or you could break the template and lose it all. Create a new folder on your desktop. Call it /My Images When you select to 'export' your jpg image, select the folder /My Images and save your image there Then when you look for that image, it should be there and at the size that your canvas was. 1200 x 630 Now, that said. I said to create a folder called /My Images. Actually I have one called /My Clients Under that I have folders for each of my current and past clients and that is where I export my images to. It helps to keep them all organised. However you choose to do it, it should work. Just DO NOT try and save or export to that template folder. It just won't work.
  16. wwalker

    facebook cover templates

    Here's what I do with the template I made. When I am done I go to file "save to my templates" name it and save it. I hit "export to jpg" go to the file location I want to save it to, name it and this is where the problems start. Attached is a screen shot of the file I actually exported to jpg. What it looks like is that it is saving the "export to jpg" as a template. The screen shots are set up A, B, C so you can follow my process and see what I end up with. This is a file that I "exported to jpg"
  17. wwalker

    facebook cover templates

    OK, I did exactly as you said. I did a screen capture 1,2,3. When I tried exporting JPG to Desktop I get the error you see on LB3.
  18. Lance Tindall

    facebook cover templates

    Hi Wwalker, Well, first off, I can tell just by the size of the image you posted that that is the thumb image from the template. That is not the exported image of your creation. Unless you actually made it that small. First off, many users seem to have problems 'saving' in a particular folder, so you're not alone. But it is usually something to do with your specific computer. The Creator 7 is VERY picky about where it's files are, and where you can save to. But that is about ( I hope ) to get a lot easier with the soon to be released version 8. Okay, let me see if I can explain this. Templates are saved in /Documents/Laughingbird Documents/Logo Libraries on your hard drive. Usually Drive C because, again, TC7 wants them there. You should NEVER look into any folder in that directory! Nothing good can come of it. That said, if you ever 'save' a template to any other folder, then you will never be able to export or save to that folder again. TC7 will tag it as a 'template' folder and it will not be happy with you trying to save to a template folder. Any template folder. If you try, then you will get the error you are talking about. Now, there is a difference between 'saving' and 'exporting'. For some reason many users seem to confuse those too. You 'Save' a template. But again, do not ever look into a template folder. Stay out! You 'Export' the image you want to use, either as a PNG, JPG or Transparent PNG. When you go to 'Export' you will be given a chance to select where you want to save that exported image. You cannot save it to any folder that has, or has ever had, a template folder in it. You cannot save to any folder nested more than about 5 folders deep. Usually if users have an issue, they are still able to export the image to the desktop, then move it from there. Your exported image 'should' be the exact size of your canvas when you are working on your project. A template 'thumb' is 300 x something. It varies. If that is what you are seeing, and your canvas was bigger, then you are not looking at the exported image. You are looking at the thumb of a 'saved' template. So, with all this in mind, if you could without losing your mind, try it again. Open TC7 and load your template. Check your canvas size. Make sure to select 'Export' from the menu as shown in the image I attached below. Select to export to your desktop and see if that works for you. Then when you check the image, it should be the same size that your canvas was. If it doesn't work. Try taking some screenshots or a video and post it here so I can see exactly what you are doing. But I'm hoping this works. Let us know!
  19. I have wasted 2 hours putting together a cover using the templates from the social media!!! issue one is every time I save and them try to export jpg it says to save it somewhere else that it can't save it where I want to put it, even when I create a new folder!!! Issue two I finally save it in some off the wall location on my HD and then export the template it's too small to use on my facebook page what gives!!!
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  21. Lance Tindall

    Alert Box

    What 'Alert Box' are you talking about? Can you post a screen shot?
  22. Gary Hollman

    Alert Box

    How do I type in the Alert Box? It doesn't give me an option to add text
  23. Lance Tindall

    YouTube Banner Graphics

    Hi Dave, Well, best laid plans of mice and men ... been a heck of a day. Okay, short answer. As you can see by the image I attached, The Creator sets the size for YouTube banners at 2560 x 1440 Yet, according to https://learn.g2.com/youtube-banner-size the banner size should be 2560 x 1140. So, the size required has changed since the last TC7 update! Therefore, your image is distorted and fuzzy looking. Great thing about The Creator 7, simply adjust the size of your canvas and create your graphics according to the new specifications as shown on that web site, and you should be able to create a clear banner. If not, Google for, or check YouTube for the correct size. Even this website I posted may be outdated! They do change sizes that often! Hope that helps you out and sorry again for taking so long to get back to you.
  24. Dave Castle

    YouTube Banner Graphics

    You Go Lance be well!
  25. Lance Tindall

    YouTube Banner Graphics

    Hi Dave, I have an appointment and have to leave right now. I will get back to you on this later today. Quick answer - Google, Facebook and the rest are always changing the size of the required images. Facebook is the worse. I can help you find the right size, but later today. Back soon.
  26. Dave Castle

    YouTube Banner Graphics

    Excellent crash course Lance thank you. So for me, I can get rid of all those folders I've spread around the hard drive as all the client folders are not necessary. You and KD-did have been immeasurable I've had the software for over 10 years and I've learned more in these couple days with you folks than I taught myself as a casual user. Now I feel comfortable offering this as a service to the business world. What is the secret, or size, to get the banner to be clear and not fuzzy I feel it they all look a tad out of focus - or worse? Is it not good practice to construct the banner based on the edges of the YouTube Guide? Here is the channel ID UCyRQ7XLPftwRXmbuRJBY2bw for the one of mine in question
  27. Lance Tindall

    YouTube Banner Graphics

    No! Do not move or delete the templates or elements. The Creator 7 uses very specific directories for the templates and elements. The graphics MUST be in those directories in the /Laughingbird Documents folder or you will not be able to access them. The 'working directory' is /Documents/Laughingbird Documents/Logo Libraries/My Templates That is the ONLY directory you can really do anything with, that the program creates. Any template you modify or create is saved to that folder. You should not save ANY other file or files to that directory. If you ever get so many templates saved there that it becomes a problem, you can rename that folder with the program closed. The next time you open the program it will create a new /My Templates folder. That said ... What I do is create 'Client' folders to work with. Simply create your folders in the /Documents/Laughingbird Documents/Logo Libraries folder ie. /Documents/Laughingbird Documents/Logo Libraries/Client 1 /Documents/Laughingbird Documents/Logo Libraries/Client 2, and so forth ... You can name these Client folders with whatever names you choose. They will not show up in the menu while they are empty. Once you have at least 1 template saved in them, then they will show up. Now, the way the program works.. . Once you select to open a template, it will be automatically SAVED in the /My Templates folder You must select 'Save As' to save the template to your Client folder Every time you open that Client template it will want to save into the /My Templates folder automatically. After any modification that you wish to keep, you should select 'Save As' and save the template to your Client folder. If you want to keep variations, then simply use an incremental name. ie. Select Save As and save the template as Version 1 in the folder Client 1 While working on Version 1, if you want to save a particular look, select Save As and save Version 2 to Client 1, and so forth. When you finish and try to exit the program or start another template, the program will ask if you want to save the template you are working on. You don't have to. You have already saved it to your Client folder. If you save it here, then it will save to the /My Templates folder. Doing this lets you keep your work organised by Clients or Projects, or however you choose. Just remember, the folder will not show in that side menu until at least 1 template is saved to it. To DELETE versions you no longer want to keep, simply delete the folders from those Client or Project folders. You can use ALT+ select to delete from the /My Templates folder, but not from any other template folder. You have to delete them manually. Let me know if you need more information.
  28. Dave Castle

    YouTube Banner Graphics

    One more thought here if I may, should I put all those folders into a Laughing Bird system file or library? I think I could also delete them all as the images are called up inside the software too! As it was today thanks much for the great insights and taking ownership of seeing this through with me.
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