I purchased the Logo Creator a little over a year ago. My computer crashed and when I tried to re-install I was informed that I would have to buy a completely new copy. In my book, this is a very poor business practice. Laughingbird has chosen to not provide their clients with the simple ability to retrieve what has already been paid for. One can not purchase "extended download service" after a period of time. All of this is a business decision they have made by choice and it reflects a lack of commitment to their customers. I know there are a number of ways I could have preserved a copy for myself, and with many other programs I did. With a few other programs I lost, including software costing several hundred dollars, the companies went out of their way to help me once they verified that I was a customer, providing me with downloads. Not Laughingbird. I am obviously not happy.