OK, it say's you can have a rant in here! You asked for it! I have never experianced such appauling customer service. Some time ago I purchased Logo Creator and have been very happy with. I then recently purchased Ad Creator and was stsrting to find my way around it. I then installed the update for Logo Creator and for a reason I don't understand I lost the Ad Creator software. I emailed Marc and got a couple of responses from him, then nothing! I have sent around 6 emails including 1 yesterday just asking, please help me get the software I purchased working and nothing! Not even so much as a "Go Away". Dear lord if I ran my business like that I wouldn't have any customers at all. I am so angry about it as it only takes an email of acknowledgement to keep a customer happy! So there you have it. Another day with no working software, but hey ho I'm only a struggling small business in the UK!